Union Pacific earned the 2016 Toyota Logistics Excellence Award in Customer Service for the ninth consecutive year and, for the first time, the Kaizen Excellence Award recognising excellence in continuous improvement. This is the first year Toyota honours a railroad with the Kaizen award, commending Union Pacific’s use of Toyota’s problem-solving process to ensure damage-free loading at the Benicia, California, auto ramp.
“We’re honored to receive the inaugural Kaizen award, demonstrating our dedication to continuous improvement, efficiency and shipment quality,” said Jennifer Hamann, Union Pacific’s vice president and general manager-Automotive. “It is also a privilege to receive Toyota’s Logistics Excellence Award in Customer Service year after year, as it reflects our unwavering commitment to provide an excellent customer experience.”
Union Pacific ships Toyota vehicles and auto parts throughout North America. Toyota Logistics Services measures outstanding performance of all logistics suppliers, including truck, marine and railroad companies. Its Logistics Excellence Award considers communication, equipment supply, transit performance, responsiveness, collaboration, business controls and overall ease of doing business.