The contract builds on DHL’s current work in the aftermarket sector, enhancing the supplier’s offering to customers and ensuring that increasing consumer demand is efficiently met.
This new solution means that 26% of the retailers will receive their orders before 6.00 am and 63% before 7.30 am. The more flexible schedule allows retailers to align deliveries to the technicians’ working times while and improving customer service levels by extending drop off times for vehicles.
Bill Bacon, MD of Automotive at DHL Supply Chain in the UK and Ireland said: “Our partnership with BMW Group in the UK supports the growth of DHL’s work in the automotive industry and builds on our aftermarket work with a range of automotive customers. We look forward to supporting BMW Group as it enhances its customer service strategy over the next six years.”
A market-leading ‘track and trace’ system underpins the operation with parts scanned at every milestone. BMW Group and DHL then monitor the status using a specially designed web portal which provides a visual of live activity, historic delivery and collection performance.
In addition to deliveries in Scotland and England, DHL will provide distribution to offshore retailers based in Guernsey, Jersey and the Isle of Man through urgent air freight.