Global packaging giant CHEP’s Automotive & Industrial division hosted an event last week at which some of its new services and products were revealed to a selection of its customers.
At a meeting in the Black Country Living Museum in Dudley, West Midlands customers were introduced to the interactive and secured CHEP einvoice.
Under the new invoicing system, all service fees are shown by product in a simple format. Every pricing header shows an explanation text once a cursor is moved over it. Unnecessary and redundant information is now “history” according to a Chep spokesperson. On the transactions tab all transfers in and out are displayed in detail. The cost of each transaction is shown as well as the single rates being applied. All headers have a mouseover text to explain the calculation of the cost and a new download section allows the user to download the invoice as a PDF or an Excel file.
CHEP also unveiled its myCHEP customer platform which offers intuitive operation across mobile and stationary devices. With a simplified layout that replaces text labels with universal and intuitive icons and is compatible with the latest smartphone generations, myCHEP is designed to fit the operator’s work style to make using it easier than ever. myCHEP is also fast, thanks to real-time notifications, easy access to recent activities and streamlined front-end and back-end processes.
Customers were then treated to lunch at CHEP’s Service Centre West Bromwich following which they were given a firsthand look at the Centre’s day-to-day operations on a guided tour of the facility.